Last updated: 20.12.2025
This policy outlines how refunds, cancellations, and returns are handled for orders placed on doublechabirice.com.
1. Order Cancellations
a) Before Dispatch
- Orders can be cancelled before dispatch by contacting support.
- A full refund will be processed.
b) After Dispatch
- Orders cannot be cancelled once shipped.
2. Returns & Refunds
Due to the nature of food products:
We do not accept returns once the package has been opened or delivered successfully.
Refunds are applicable only in the following cases:
a) Damaged or Defective Product
- Package received is physically damaged, leaked, or tampered.
- Issue must be reported within 24 hours of delivery with photos/video proof.
b) Incorrect Product Delivered
- If a wrong product is shipped, report within 24 hours.
Once verified, we may:
- Issue a replacement, or
- Process a refund
3. Failed Deliveries / RTO (Return to Origin)
- If delivery fails due to incorrect address, unavailability, or refusal:
- Shipping charges may be deducted.
- Refund (if any) will be processed after RTO confirmation.
4. Refund Timelines
- Approved refunds are processed via Razorpay.
- Refunds typically reflect within 5–7 business days, depending on your bank.
5. Shipping Charges
- Shipping fees (if charged) are non-refundable, except in cases of confirmed error from our side.
6. Contact for Refunds & Support
📧 support@doublechabirice.com
Please include:
- Order ID
- Issue description
- Supporting images/videos (if applicable)
7. Policy Changes
Double Chabi reserves the right to modify this policy without prior notice.
Changes will apply to future orders only.