Last updated: 20/12/2025
At Double Chabi, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or place an order on www.doublechabirice.com.
1. Information We Collect
We collect the following information when you use our website or place an order:
a) Personal Information
- Name
- Phone number
- Email address
- Shipping and billing address
b) Order & Payment Information
- Products ordered
- Order value
- Payment status and transaction reference
⚠️ Important:
We do not store your card, UPI, or banking details. All payments are securely processed via Razorpay, a PCI-DSS compliant payment gateway.
c) Technical & Usage Data
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Ship products and provide delivery updates
- Communicate order confirmations, invoices, and support
- Comply with legal and regulatory obligations
- Improve website experience and performance
3. Sharing of Information
We may share your information only with trusted third parties necessary to complete your order:
- Razorpay – for secure payment processing
- Shiprocket & logistics partners – for shipping and delivery
- Government authorities – if required by law
We do not sell or rent your personal data to any third party.
4. Data Security
We implement reasonable security practices to protect your data.
However, no online platform is completely secure, and users share information at their own risk.
5. Cookies
We use cookies to improve user experience, analyze traffic, and optimize performance.
You may disable cookies in your browser settings.
6. Your Rights
You may request to:
- Access or update your personal data
- Withdraw consent (where applicable)
- Delete your account data (subject to legal retention requirements)
Requests can be sent to: [support@doublechabirice.com]
7. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be effective once posted on the website.
8. Contact & Grievance
For privacy concerns or grievances, contact:
Grievance Officer
Name: [To be updated]
Email: support@doublechabirice.com
Response time: Within 7 business days